Terms of Service
Welcome to Calioo. This platform is operated by Calioo Technologies Limited. Throughout the platform, the terms “we”, “us”, “our”, and “Calioo” refer to Calioo Technologies Limited. Calioo Technologies Limited offers our website and mobile application (collectively the “Platforms”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Platforms and/or ordering something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or referred to in it. These Terms of Service apply to all users of our Platforms, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our Platforms. By accessing or using any part of our Platforms, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Platforms or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you have any questions relating to these Terms please contact firstname.lastname@example.org before you place an order.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You are recommended to read this page periodically for changes. Your continued use of or access to the platform following the posting of any changes constitutes acceptance of those changes.
1. INFORMATION ABOUT US
calioo.hk and the Calioo mobile application are operated by Calioo Technologies limited, a company incorporated and registered in Hong Kong, whose registered office is at 20/F Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong.
2. WHAT WE DO
Through our platforms, Calioo links you to shops we partner with (“Merchants”) for you to order items for pick-up or delivery. When you place an order from our Merchants, Calioo acts as an agent on behalf of that Merchant to process and conclude the order and to manage your experience throughout the ordering process.
3. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
4. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
When you place an order through our mobile application, it needs to be accepted by the Merchant before it is confirmed. Once confirmed, you will receive a notification on the mobile application.
Some of our Merchants require a minimum order value (“MOV”) before they will accept an order. Where an order fails to meet the MOV, either we or the Merchant will contact you to make the relevant arrangements.
Merchants decide their own lead times i.e. the number of days in advance that an order needs to be placed. Merchants also decide on their own pick-up and delivery time. This means that the fulfillment of orders depends on the Merchant’s own schedule.
We and our Merchants aim within reason to comply with special instructions for an order. Where this is not possible or commercially reasonable, we and/or the Merchants reserve the right to process the order in accordance with standard operating procedures.
Merchants may use nuts or other allergens in the preparation of items. If you have an allergy, please state any special requests in the order process or contact us and/or the Merchant prior to ordering. Calioo does not guarantee that the items sold by Merchants are free of allergens.
Please note that your order may be subject to additional terms and conditions provided by the Merchant.
6. PICK-UP AND DELIVERY
When you place an order for pick-up, you select a pick-up location and pick-up time. You may communicate directly with the Merchant for alternative arrangements through the chatbot function on our mobile application. If you fail to collect your items after the pick-up time, the Merchant may dispose of your items. You will still be charged for the item in the event that you fail to pick it up from the Merchant.
When you place an order for delivery, which is available at extra charge, you will have the choice of fixed or flexible time delivery. For a flexible time delivery, you will select a day for delivery but cannot select the time. For a fixed time delivery, you will select both a day and time for delivery.
You may cancel an order without charge at any time before the Merchant has confirmed an order. If you wish to cancel an order after it has been confirmed, please contact us immediately. The Merchant reserves the right to refuse cancellation and in that case you will be charged the full price for the item and we cannot refund your payment.
Calioo and the Merchant may notify you that an order has been cancelled at any time. You will not be charged for any order cancelled by us or the Merchant, and we will reimburse you for any payment already made. We may also provide a coupon code to reflect the inconvenience caused.
8. MODIFICATIONS TO THE SERVICES AND PRICES
Prices from our products are subject to change without notice.
We and the Merchants reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
9. PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear on our Platforms. We cannot guarantee that your device’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
10. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on our Platforms may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
11. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related platform. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
12. PERSONAL INFORMATION
13. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on our Platforms are not accurate, complete or current. The material on our Platforms are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary more accurate, more complete or more timely sources of information. Any reliance on the material on our Platforms is at your own risk.
Our Platforms may contain certain historical information. Historical information, necessarily, is not current as is provided for your reference only. We reserve the right to modify the contents of our Platforms at any time, but we have no obligation to update any information on our Platforms. You agree that it is your responsibility to monitor changes to our site.
14. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our platform or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related platform is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related platform, should be taken to indicate that all information in the Service or on any related platform has been modified or updated.
15. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the platform or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related platform, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Calioo Technologies Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Calioo Technologies Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
20. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
21. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
22. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Platforms. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Platforms or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
23. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.